Frequently Asked QuestionsEverything you need to know to buy with confidence
How Do I Pay For My Goods?
We do not store any credit / debit card details on our server for security reasons, and all data is submitted via secure encryption techniques.
We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.
How Will I Receive My Items And How Soon?
We aim to dispatch all items within 48 hours of ordering. In addition please allow delivery time to your destination.
Postage costs are added during the checkout process and are for UK destinations only. If you are an overseas customer please e mail us through the contact box and tell us what you which to order and we can advise on the postage costs.
We are happy to ship items outside the UK. If you are ordering items to be delivered outside the UK please e mail us for details of the postage/delivery and customs costs including the item(s) you wish to purchase.
Please note that customers are responsible for any Import Duties or Tax in their country. Please ask your local customs office for more details regarding this.
How Do I Return and Exchange Items?
Upon successful return of the item your money will be refunded minus the shipping fee or the exchange item will be sent to you.
Bespoke or Special Order Items
Following a design consultation we prepare a free quotation and draft designs. Once a design is approved, we hand-make the item for you. This can take 4 – 8 weeks, depending on the complexity of the design and item.
Bespoke or personalised items are excluded from our returns policy.